Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the quality standard for refurbished electronics at NewJaisa?
Every device undergoes a rigorous 40-point quality check by our certified technicians to ensure it meets original manufacturer performance standards before being listed.
Do your products come with a warranty?
Yes, all electronics purchased from NewJaisa come with a comprehensive 6-month to 1-year limited warranty, covering functional defects and hardware malfunctions.
How long does shipping take for my order?
We typically process orders within 24 hours. Depending on your location, standard delivery takes between 3 to 5 business days, and tracking details are provided via email.
What is your return and replacement policy?
We offer a 7-day hassle-free return policy. If you receive a defective product or are unsatisfied with your purchase, you can initiate a return or replacement through our customer portal.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. We also offer No-Cost EMI options on eligible products.
Are the batteries in refurbished laptops and phones replaced?
We ensure that all refurbished devices have a battery health of at least 80% or higher. If a battery fails to meet our performance benchmark during testing, it is replaced with a new one.