Returns & Exchanges

At NewJaisa, we stand by the quality of our refurbished electronics with a hassle-free 7-day return policy to ensure your complete satisfaction. If your device doesn't meet your expectations, we provide a seamless process to exchange it or receive a full refund.

Return Process

• 1.
  Initiate Request

  Log into your NewJaisa account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request within 7 days of delivery.

• 2.
  Technical Assessment

  Our support team will conduct a brief remote diagnostic to understand the issue and approve the return based on our quality assurance guidelines.

• 3.
  Secure Packaging

  Carefully pack the electronic device in its original packaging, ensuring all included accessories, chargers, and warranty cards are placed inside the box.

• 4.
  Pickup and Refund

  A logistics partner will collect the package from your doorstep, and once the item passes our warehouse inspection, your refund will be processed to the original payment method within 5-7 business days.